The Imagicle ApplicationSuite provides you the most complete set of UC apps all in one suite, simplifying deployment, administration and use.
Affordable, usable, likeable it has everything you need to empower your customer service, integrate your apps via CTI, control and analize your calls, virtualize your fax service, grant access and profiling your corporate directories and open your company video boundaries.
It’s built for your team. All users can have an awesome, unified, easy experience, from their deskphones, communication clients, browsers and mobile devices.
It values your choices, granting native integration with the leading UC platforms, like Cisco, Avaya, Microsoft and others.
It runs on-premises or on the Cloud.
It gets the job done. It’s imagicle.
is born thanks to Telcen and Stonevoice merging their experience with the aim to of becoming the reference partner. Imagicle is ready to help you, thanks to a unique software solution portfolio that enables Unified Communications: Attendant Console and CTI, ACD, IVR, Accounting & Billing, Hospitality Services, IP Fax Server, audio and video Skype gateway, Conference Bridge audio-video, XML services, etc.
Imagicle is Cisco Preferred Solution Developer, the highest qualification level for technology partners. The StoneSuite 2011 is a suite of applications dedicated to Cisco Unified Communications that improves the way people collaborate, manage their communications and control their work. StoneSuite will allow you to optimize your UC investment thanks to easy to use solutions that enriches your business in terms of control, collaboration and convergence.
Integrated in a unique suite, you will be offered with all the services you require: from the console for normally sighted, partially sighted and blind operators to an advanced queue management, telephone traffic documentation, directory services, fax server, CTI, up to crossing the boundaries of video communication, connecting your Cisco UC system audio and video capabilities to Skype™!
To collect the opportunities arising from the new Unified Communication systems, is essential to rely on a partner that provides effective solutions, easy to use and integrated, and on which you can count in time for continued growth.
Large companies that want to continue to succeed in this new decade, are seeking new ways of communication that permit them to be in contact with their customers in an increasingly efficient and innovative way.
Today is no longer enough to replace the communication system but it is necessary to integrate it with business processes to optimize, improve efficiency and increase collaboration between all parts of the company (even if distributed over many different locations).
Fundamental issue to hold a competitive advantage is being able to measure and monitor all processes to reduce waste, costs, and free useful resources to be vehicle of this growth.
Public companies need new and innovative communication systems to improve the way they communicate with users and gain immediate benefits in terms of satisfaction and service quality levels offered.
Improve every employee’s efficiency and cost thanks to the IP Fax Server. You will forget the toners, paper archiving and everybody will have more time for working, also manage every cost center budget for call costs in a clever and faster way.
How can you spand your business?
Imagicle offers 3 solutions for expanding your business:
Imagicle solutions are divided in 3 main categories to address your business needs. Start exploring to see wich solution adpats your business.
Analyse to improve. The efficiency of your company strictly depends on the possibility to control constantly your goals with respects to achievements and possibly propose changes to the way people work. Imagine being able to monitor easily and in real time your communications to increase security and savings through a careful and precise cost control; imagine being able to improve the quality of service and the customer satisfaction by measuring your employee performance and increasing their productivity.
You will be able to increase the company communication efficiency through “active” tools, easy to use: solutions that are not time consuming, not requiring technical skills, but that provide an active system check and notify you about anomalies, with ready-to-use information embedded in the applications you use on a daily basis.
Control Offers you the following products:
Account & Billing
Collaboration impacts your daily life, the way you work, communicate and team up with customers, colleagues and business partners.
Imagine to collaborate in a simpler way with anybody, communicating seamlessly with the company processes and your applications, transforming the way you work and communicate, accelerating processes and optimizing time and resources.
With Imagicle you have full range of complete solution at your disposal, horizontal and integrated, that allows you transforming your business through Collaboration.
Collaboration Offers you the following products:
IP Fax Server
IP Fax Driver
Computer Telephony Integration
Directory management and caller ID
Automatic Call Distribution
IVR Auto Attendant
IVR Script Designer
VoiceMail and Unified Messaging
Today the way you connect with friends, colleagues, clients, suppliers is growing more and more and despite of the many communication ways, paradoxically you are often not able to talk to whom you wish.
Different technologies, programs and standards are competing on the same market, but how do we get in touch with one another? Which tools can we be using? Many tools are available but at the same time you feel frustrated because of too many overlapping methods, ending up in a delay in your communications.
Imagine simple, transversal, integrated solutions. In a single word convergent with all tools and networks you normally use, thus allowing a unified experience, transversal to the several existing technologies.
Convergence Offers you the following products:
Audio Skype Gateway
Video Skype Gateway
Software Audio Conference Bridge
Software Video Conference Bridge