Imagicle Blues Attendant
The best and most complete operator console solution
Imagicle Attendant Console is the operator console software solution that integrates perfectly with Imagicle Queue Manager Enterprise to simplify and improve incoming call management.
When creating it, we examined every single telephone operator need: resulting in never-before-experienced interaction between telephone and computer.
A thousand little details combine to create a simple and attractive interface that makes everything available at a click. Available for both Windows and Mac users.
Receiving calls from your Clients Simple and efficient.
Attractive and easy
Attractive, easy-to-use and offering plenty of features, it simplifies your company’s operators’ work.
In eight languages
Available in: English, French, Spanish, German, Arabic, Portuguese, Dutch and Italian.
Peace of mind for any operator
With integration with CRM/ERP cards, personal KPI, e-mail/text notification and much more, it’s perfect for every operator.
Queueing and Directories
Ideal with other Imagicle apps as Queue Manager Enterprise, to see queues and caller info, Directories to easily find all needed contacts.
Available for everyone
Certified for visually impaired and blind operators. Compatible with ZoomText Magnifier, Display Braille and Vocalizer.
Displays the status of connected presence servers such as Cisco Unified Presence Server, Microsoft Lync Server 2010 and 2013 and more.
The perfect companion for any telephone operator
All telephone functions are just a click away, as are colleagues, company contacts and favorites, list of handled calls and much, much more.
The best solution to make your company’s operators quick, efficient and happy. Available for both Windows and Mac users.
Things you’ve always done like you’ve never done them before.
A call is received. You see the contact’s name, number and photo. To answer, just click or press a combination of keys.
Transferring a call to a colleague just takes a second: “Drag and Drop” the call to the desired contact and you’re done.
Just click to put a call on hold.
You can also queue a call on an occupied extension (camp on) and automatically park it when the line is freed.
In a glance you see everything you need to know about your colleagues: if they’re available, doing something else or busy with another call.
Click. Notifying colleagues of calls.
It’s easy to notify a colleague of a call. Choose the ready-to-send template with the name and number of the person calling, and just click.
Who’s on queue?
At a glance, you see how many calls are queued, in which queues, how long they’ve been waiting and who has priority.
Fully integrated with your CRM/ERP
Automatically open a card in your management program (or in any application) to check on a specific event (e.g. when the phone rings, when it is answered, when a call is ended, etc.)
Ready for any ability
Imagicle Attendant was designed to be accessible for visually impaired and blind users.
It is fully compatible with tools for interaction with computers, in particular with ZoomText Magnifier, Display Braille and voice synthesis software (JAWS and NVDA).
Inseparable from Queue Manager Enterprise.
Imagicle Attendant was designed to work with Imagicle’s Advanced Queueing solution to provide all the functions you need: information and distribution of queued calls, operator login/logout management, performance reports, real-time dashboard and much, much more.
Complete control in real time.
In a glance, the dashboard gives supervisors a complete and up-to-date snapshot of queuing and operators so they can intervene if necessary.
Supervisors know exactly which operators are available for each queue, how many are on the phone, average and maximum answer times, how many calls have been missed, how many are underway and more.
Integrated with each directory
Tab dedicated to colleagues with their telephone and presence status, for Cisco Unified Presence Server, Microsoft Lync Server, Avaya Presence Services, Asterisk and other server presence.
Personal and company.
All contact cards saved in Exchange, Outlook, SalesForce or any other Database can be integrated and consulted in a flash.
If you want profile access “caller ID”, VIP numbers and Smart Numbers, use them with the Imagicle solution that centralizes and synchronizes all company directories.
Add a contact.
You just need a click to add new contact to your Console. During a call, from popup notification… Choose when and how.
You can modify (or delete) your contacts whenever you want to keep all your directories up-to-date and organized.
Decide how to save your contacts, inside your personal directories or sharing with your department or the entire company.
Imagicle and Plantronics The perfect pair for every operator.
Operators’ work has never been simpler with integration of Blue’s Attendant with Plantronics headsets to automatically set the desired status based on operator’ proximity to their desk or on whether the headsets are worn or connected to the docking station.