Imagicle Call Recording License

Imagicle Call Recording Licensing

Imagicle Call Recording

Record and archive your calls easily.

Imagicle Call Recording is Imagicle’s new solution for centralized call recording for Cisco UC platforms.It’s easy to use, reliable, flexible and at the right price, dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers two recording modes: Always On, where every single call is automatically recorded with no user intervention, and On Demand, for only those conversations that need to be recorded.Imagicle Call Recording can be integrated with Cisco platforms in three ways, making it perfect for e-cloud hosted environments as well.

Always On.

Automatically record every incoming and outgoing call (with any filter you wish) on a line/location with no need for any intervention.

On Demand.

Record only when you need to, via conference or with a special key on your IP phone.

Easy to use.

No training is needed to recordcalls or to play them back on our simple app.

2In your office or on the go.

Lets you record calls from different locations using your PIN (Free Seating) and even calls received on mobile phones.

Automatic archiving.

Automatically save and index your encrypted recordings on the local server or on an external NAS (crypted).

Made for Cisco.

Uses Cisco Built-In Bridge technologies on IP telephones, Network-Based Recording of Voice Gateways and conference calls.

There are moments you don’t want to miss.

Record them.

Whether your organization needs to record every call for legal reasons (emergency services, telephone orders, etc.), or you want to give your employees the option of recording important calls, or to be able to play back a new sales person or operator’s call for training purposes, Imagicle Call Recording is the solution for you.Flexible enough to adapt to any scenario, reliable and secure as required for your calls, easy to use and available to every one of your employees.

A unified experiencefrom all your devices.

Even outside the office.Imagicle Call Recording is availableon Cisco Phones, Cisco Jabber Desktop, Cisco Finesse and, as of Summer ‘18,on Imagicle Attendant Console.

A unified experiencefrom all your devices

Even outside the office.

Imagicle Call Recording also lets you record conversations when you’re not at your desk. With “free seating” mode, you can record a conversation by activating a conference from a different location, entering your PIN.If you need to record company calls intended for colleagues who answer from their cell phone or a phone not on the network, such as for an on-call service, you can do it automatically in Network-Based Recording mode or by triggering a conference from your mobile phone and by optionally entering a numeric PIN or User ID.

Decide whenand what to record.

Start/stop your recordings by pressing a button on your device, for On Demand mode (compliant with GDPR regulation). You can also pause and resume the recording to skip sensitive information, as credit card data (compliant with PCI-DSS regulation).Available on Cisco Phone via XML, Cisco Jabber Desktop, Cisco FInesse and, as of Summer ‘18,on Attendant Console.

Decide when and what to record.

Playbackwhenever you want.

Search and playback your calls whenever they are saved through a simple Web interface, or quickly sign in to Jabber gadget. Receive the recording directly on your email at the end of every call, at your very convenience.In case you need to playback your recent recordings, you can also do it directly from your phone.

Play back when ever you want.

Safety saveand archive each call.

All the recordings are locally saved and indexed on the Imagicle server, using the MS SQL Server database in the Suite or on any external server keeping all the security settings and conversation policy. Anyway, you can easily search your calls for any field (by date, tenant-group, agent, extension, etc..).Thanks to SIPS and SRTP protocols support, content and recording details are encrypted and only authorized persons will be able to playback the recording, using a specific password, through a Web interface and from Jabber. Compliance with PCI-DSS, HIPAA, FSA normatives thanks to recordings watermarking and auditof user access.

Safety save and archive each call.

Customize it to your own specific needs.

6Imagicle Call RecordingUsing the easy to use web interface, you can define the calls that must be recorded defining the settings you want such as kind of calls (incoming, outgoign, both), traffic type (internal, external, both), black list calls, permissions,data retention policies and much more.

Customize it to your own specific needs.

“This call will be recorded…”.

Imagicle Call Recording offers you a variety of options to inform callers that their call is about to be recorded, depending on the recording method chosen.Independently from the chosen registration method, you will be able to add a custom message for your incoming calls, notifying the caller that the call will be recorded, without any additional apps.. Thanks to the support of CURRI protocol (have a look at”Architecture” section), Imagicle Call Recording is now able to playback audio messages that are easilyconfigurable from your Cisco UC system.

“This call will be recorded...”.

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