Imagicle Call Recording

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Call Recording 

Record and archive your calls easily

Imagicle Call Recording is Imagicle’s new solution for centralized call recording for Cisco UC platforms.

It’s easy to use, reliable, flexible and at the right price, dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls.

It offers two recording modes: Always On, where every single call is automatically recorded with no user intervention, and On Demand, for only those conversations that need to be recorded.

Imagicle Call Recording can be integrated with Cisco platforms in three ways, making it perfect for e-cloud hosted environments as well.

Flexible, reliable, and economical

Cisco UC call recording

Always On.

Automatically record every incoming and outgoing call (with any filter you wish) on a line/location with no need for any intervention.

Cisco UC call recording

On Demand.

Record only when you need to, via conference or with a special key on your IP phone.

Cisco UC call recording

Easy to use.

No training is needed to record
calls or to play them back
on our simple app.

Cisco UC call recording

In your office or on the go.

Lets you record calls from different locations using your PIN (Free Seating) and even calls received on mobile phones.

Cisco UC call recording

Automatic archiving.

Automatically save and index your encrypted recordings on the local server or on an external NAS (crypted).

Cisco UC call recording

Made for Cisco.

Uses Cisco Built-In Bridge technologies on IP telephones, Network-Based Recording of Voice Gateways and conference calls.

Be ready for MIFID II, GDPR, PCI-DSS

The new specific regulations involve the way companies need to record phone calls and keep them secure and protected. Imagicle Call Recording has been designed with features and flexibility to match the requirements of them.

Easy, convenient and confidential

If you need to record every call you receive on a specific line or extension, even if forwarded to your cell phone, you don’t need to do a thing. It’s all automatic. However, if you want to be able to decide which calls to record, it’s as easy as pressing a button on your phone, or an icon in the new Imagicle Gadget for Jabber. Your calls will be encrypted and only you will be able to play them back (in addition to the supervisor and administrator, if authorized).

Even outside the office

Imagicle Call Recording also lets you record conversations when you’re not at your desk. With “free seating” mode, you can record a conversation by activating a conference from a different location, entering your PIN.

If you need to record company calls intended for colleagues who answer from their cell phone or a phone not on the network, such as for an on-call service, you can do it automatically in Network-Based Recording mode.

Playback whenever you want

Search and playback your calls whenever they are saved through a simple Web interface, or quickly sign in to Jabber gadget. Receive the recording directly on your email at the end of every call, at your very convenience.

In case you need to playback your recent recordings, you can also do it directly from your phone.

Safety save and archive each call

All the recordings are locally saved and indexed on the Imagicle server, using the MS SQL Server database in the Suite or on any external server keeping all the security settings and conversation policy. Anyway, you can easily search your calls for any field (by date, tenant-group, agent, extension, etc..).

Thanks to SIPS and SRTP protocols support, content and recording details are encrypted and only authorized persons will be able to playback the recording, using a specific password, through a Web interface and from Jabber.

Compliance with PCI-DSS, HIPAA, FSA normatives thanks to recordings watermarking, audit of user access and possibility to pause/resume the recording to skip personal info like credit card data (functionalities available from Spring 2018).

Customize it to your own specific needs

Using the easy to use web interface, you can define the calls that must be recorderd defining the settings you want such as kind of calls (incoming, outgoign, both), traffic type (internal, external, both), black list calls, permissions, data retention policies and much more.

“This call will be recorded…”

Imagicle Call Recording offers you a variety of options to inform callers that their call is about to be recorded, depending on the recording method chosen.

Independently from the chosen registration method, you will be able to add a custom message for your incoming calls, notifying the caller that the call will be recorded, without any additional apps..

Thanks to the support of CURRI protocol (have a look at“Architecture” section), Imagicle Call Recording is now able to playback audio messages that are easily configurable from your Cisco UC system.