ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform self service password reset , self service account unlock and employee self update of personal details(e.g telephone numbers,etc) in Microsoft Windows Active Directory. Administrators find it easy to automate password resets, account unlocks while managing optimizing the expenses associated with helpdesk calls.
What problems does it solve?
Analysts state that 30% of helpdesk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease. The program also provides security while password resets through an enrollment and identity verification questionnaire.
Features of Self Service Password Management
A Self Service Password Reset Solution that empowers an end user to self reset his domain password in Windows Active Directory remotely from a web browser without IT-Helpdesk’s assistance.
A Self Service Account-Unlock Solution that enables a domain user to self unlock his domain account (in case of a lock-out) through a web browser and from any remote machine.
ADSelfService Plus captures all the password resets and changes in Active Directory, and synchronizes the same across other associated IT systems and cloud applications in real-time. Real-time password synchronization will free users from remembering multiple passwords and helps in reducing password related help desk calls.
Logging into applications is now faster and easier with ADSelfService Plus Single Sign–On feature. Provide Active Directory-based Single Sign-On to Google Apps, Salesforce, and other cloud apps making it easy for users to deal with password complexities, and enable seamless access to those apps with just a click of a button.
ADSelfService Plus login agents provide users access to password self-service right from the login prompts of Windows OS, Mac OS X, Outlook Web Access, SharePoint and Citrix Web Interface. It allows users to reset password/unlock account from their machines itself and eliminates dependency on other users’ machines.
Self Directory Update: Empower end-users to self-update their contact & other personal information into Active Directory without depending on IT helpdesk or administrator. Keeps your Windows Active Directory up-to-date with regard to end-user personal information.
ADSelfService Plus can automatically update cached Active Directory credentials when users reset their passwords. Users can now gain access to their Windows machines from anywhere, anytime and work uninterrupted even if they are not connected to their corporate network.
Securely enable users to manage their group memberships. ADSelfService Plus supports a Self-Service Active Directory Group Subscription system through which users can opt-in or opt-out of selected Distribution Groups on their own.
Corporate Directory Search: A fast and efficient employee search engine for Windows Active Directory. It allows users to search for their colleague’s profile information like contact numbers and can be easily integrated with intranet or any web portal.
Take control of users’ self-service actions by integrating ADSelfService Plus with your review and approval based help desk software. Review and approve users’ self-service actions based on pre-defined workflow rules.
Reduce Helpdesk Tickets: Combining self-service password management and multi-factor authentication, this solution for Windows Active Directory eliminates helpdesk tickets and the cost associated with helpdesk calls to a great extent.
Password Policy Enforcer : Password Policy Enforcement ensures superior network security. This feature can implement strong password policies without annoying end-users. You can not only build domain password policies with this, but even get down to the level of OU for a fine-grained password policy. What’s more, it even allows you to create custom password policy!
ADSelfService Plus provides enhanced security during password self-service through two-factor authentication, a system that makes it much harder for hackers to capture valid credentials of a user account. Administrators can choose between Security Q&A, SMS Verification, Email Verification or a combination of all three.
Automatic Account Unlock/ Password Reset: Automatically scouts the network for locked-out user accounts and unlocks them, saving a great deal of time for IT helpdesk. Similarly, it can also seek users with expired passwords and reset them automatically.
End user audit reports and email acknowledgements for all password self-service actions ensure ‘no–compromise’ on the security. ADSelfService Plus offers unrivaled features such as Restrict Inactive User Accounts, Enforce PASSWORD HISTORY and lots more…