ManageEngine AlarmsOne License
Table of Contents
ManageEngine AlarmsOne License
The licensed ManageEngine AlarmsOne is a comprehensive alert management solution that allows users to manage alerts from all their IT management tools. AlarmsOne easily integrates with various on-premises IT infrastructure monitoring systems. AlarmsOne allows users to centralize their IT alarms by creating an account and installing Alarm Poller on the server. AlarmsOne also offers real-time alerts and multi-channel notifications for quick responses.
Define alarm criteria
Create a rule to filter alerts based on different fields,like Display name, severity, message or alert content. It triggers an action when a rule is met.
Design your campaign
Write scripts to free disk space, delete log files, or take other action when alerts are raised. Run multiple scripts at once and perform multiple actions at once.Take actions as needed.
Select the maximum number of times the scripts must be run in a given period of time. Email an autocorrect report to the on-call technicians.
Receive instant push notifications
Receive push notifications on your iOS and Android mobile devices when a new alarm is triggered on AlarmsOne. View event details by opening the alert.
Respond to alerts
Use the AlarmsOne mobile app to respond to open alerts. Easily acknowledge, close, share or delete alerts on the go.
Manage on-call schedules
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Our mobile application allows you to define schedules, shift cancellations, notification profiles and escalation policies to select your on-call technicians. You can also add new apps and schedule downtime through the AlarmsOne mobile app, so you can easily manage IT alerts even when you’re out of the office.
Know the who and when
AlarmsOne provides full details of each alarm, including when the alarm was triggered and who was notified. You can even check if an alert has been shared with your Slack team or generated as a ticket in your support tool. You can also view comments about an alert.
Monitoring of alert actions
Look up recent activity to easily find out which escalation policy an alert met, when your on-call technician acted on the alert, the current status of the alert, and more.
Eliminate redundant alerts.
Plan your downtime in AlarmsOne to avoid unnecessary alerts when your IT is down for maintenance. During the scheduled downtime, AlarmsOne will continue to receive alarms but will not send notifications.
Set idle time based on application.
You can add downtime to an application, website, server, printer, or other entity. Suspend alerts when fixing a buggy app or resetting an entity. You can also schedule downtime for all your entities at once.
Set downtime based on location.
Performing site-specific maintenance with a specific AlarmsOne agent. Select the time zone of the location where the agent will be deployed and select the downtime. This will silence notifications from any entity using that particular agent.
loan savings alert.
Schedule downtime and mute unwanted notifications to save alarm credits for later use.
Define a notification sequence.
Create escalation policies to decide who gets an alert first, the duration of the escalation timeout (how long the first recipient must respond before the alert is sent to the next recipient), and who should be notified next.
Never stop acting on critical alerts.
Escalate alerts and forward them to outbound contacts, schedules, or apps like Slack, ServiceDesk Plus, or Trello so available technicians can act on critical alerts and fix them before it’s too late.
Notify the next person on duty.
Notify an active shift duty officer, the next shift duty officer, or both to ensure no notifications are missed at the end of a shift.
Repeat notifications until alerts are acknowledged.
You can add up to five levels of escalation to ensure a critical event never goes unnoticed.
Don’t miss an alarm clock.
Replace one user with another, delegate responsibilities and never let an alarm go unnoticed. Choose how long to override a shift. You can also view active, pending, and completed overrides in the overrides window.
Share the workload equally.
More than one user can override another user’s shift and AlarmsOne divides work time evenly between those users.
If a user is part of two active plans with overlapping shifts, they can exclude one of the plans and not overwrite that shift.
Choose your on-call technician.
Establish schedules to avoid confusion about who is responding to which alerts and for how long. You can even add multiple shifts with custom times and any number of users. See who is currently on the phone in the calendar view.
Change your shifts.
Set schedules exactly how you need them with daily, weekly, monthly or custom shift rotations. Rotating shifts by day of the week and time of day.
Set a start and end date for the schedules.
Define a time period in which a specific schedule should be active. This is useful if you have a different schedule for the next quarter. If you don’t define the time period for a schedule, the schedule will continue until you stop it manually.
Excludes non-business days.
If your business is closed on certain days of the week, you can exclude those days from a schedule. This way, AlarmsOne will not send any alarm notifications on those days.
Corresponds to the actual severity.
Automatically changes the severity of incoming alarms in AlarmsOne to Critical, Major, Warning, or Information based on the content of the alarm. Prioritize alerts based on the actual severity of the incident and not just the irrelevant severity assigned by some monitoring tools.
Automatically responds to alerts.
Automatically changes the status of incoming alarms to acknowledged or closed when they meet certain defined conditions.
Eliminate unwanted alerts.
Prevent unnecessary alerts from appearing on your Alerts page by automatically removing alerts that match specific rules.