ManageEngine RMM Central License
With the licensed RMM Central(ManageEngine RMM Central License), managed service providers can discover, control, protect and disclose all of their customers’ devices from a single console. This remote monitoring and control can help find networks, troubleshoot and control, install missing patches, enable remote access, provide a full scan of the entire software and hardware inventory, etc.
Companies that are active in the IT landscape depend on their networks. But networks are complex and predisposed to constant evolution, and advances in technology seem only to amplify their folding. Modern networks house a multitude of physical and virtual components, use advanced technologies, and are spread across different regions, making them incredibly difficult to manage.
However, if IT infrastructure management is not properly addressed, it can impact a business on multiple fronts. Unfortunately, not all organizations have the resources, technical expertise, or dedicated IT operations team to manage their networks. The only viable solution for these types of businesses are managed service providers (MSPs).
As an MSP offering network management services, you need a network management tool that offers a wide range of features. The right tool can help you manage physical, virtual, and hybrid networks, support devices from multiple vendors, and gain complete visibility across distributed networks.
The Benefits of Implementing Network Management Software
- Relieve your technicians and give them enough scope for automation.
- Reduce mean time to repair by quickly identifying the root cause of the problem and initiating immediate problem resolution.
- Proactively monitor your customers’ networks for outages. This helps you resolve issues before they become disproportionate and cause network outages. Meet your SLAs on time to avoid penalties.
Support for MSPs
The licensed ManageEngine RMM Central is comprehensive network management software for MSPs. It allows you to proactively monitor the performance, health and availability of your customers’ networks. This licensed solution monitors multi-vendor devices, is compatible with modern network technologies and is designed with its centralized probe architecture for managing distributed networks. RMM Central’s multi-tenant software architecture allows you to manage multiple clients simultaneously and meet their diverse needs with customization and automation.
RMM Central features include:
- Live mesh representation
- Customizable panels and widgets
- Infallible breakdown management
- Multi-Tenancy Software Architecture
- Secure and seamless user management
- Network health and performance reports
- Cross-manufacturer compatibility and support
- Network performance and availability monitoring
Multi-Tenant Software Architecture
RMM Central’s multi-tenant software architecture helps you manage the networking of multiple clients simultaneously, and that too from a central console. Once you’ve added clients and probes to the core server, you can immediately start discovering and monitoring devices on your clients’ networks. RMM Central software eliminates the need to have a local administrator at each customer site; You can manage all client networks remotely.
From the remote core server, you can:
- Send licenses to all probes at customer sites.
- push software updates to all probes at customer sites.
- discover devices, push configuration changes, and perform level 1 troubleshooting at all customer sites.
Secure and Seamless User Management
Identity and access management is critical to data security. RMM Central’s built-in user management capabilities eliminate the need for a third-party identity management tool. With RMM Central software, you can grant users role-based access and authenticate them on multiple fronts, including local authentication, Active Directory authentication, and RADIUS authentication.
RMM Central software classifies users as follows:
- MSP operator: read access granted; can manage all clients
- Client operator: read access granted can manage a subset of clients
- MSP Administrator: Read/Write access granted; can handle all clients
- You can also grant clients read-only access to RMM Central if they wish
- Client Manager: read/write access granted; can handle a subset of clients
Network Performance and Availability Monitoring
RMM Central helps you monitor critical performance metrics for network devices from different vendors, such as routers, switches and servers, using SNMP/WMI. With RMM Central, you can associate performance monitors with devices, set baseline thresholds, and monitor violations.
Performance monitors can be assigned to devices manually or assigned automatically upon discovery using device templates. The RMM Central Device Snapshots page displays real-time device performance statistics. If the standard performance monitors are not sufficient, you can add custom SNMP monitors once you have received the SNMP MIBs from the vendor.
Compatibility and Multivendor Support
The licensed RMM Central supports a variety of multivendor devices. With over 53,000 vendor templates and over 9,500 device templates, RMM Central supports devices from all major vendors on the market, making it one of the most customizable network management tools on the market.
Network visualization and surveying
Descriptive network visualization supports network management. RMM Central helps to graphically represent all your customers’ network devices through various formats such as business views, Google or Zoho maps, layer 2 maps, floor views and rack views. With these views, you can control the availability of devices and also group them by customers, regions, departments, etc.
Foolproof Fault Management
RMM Central detects all events and isolates faults that could affect network performance. Errors trigger alerts that are color-coded according to severity. You can separate alerts by customer and view all generated alerts in one place. With RMM Central, you can acknowledge alarms to avoid redundant investigations, suppress alarms during scheduled maintenance, and escalate alarms to specific emails when unattended or out of reach of technicians. RMM Central supports transmitting alerts through various means such as email, SMS, Slack notifications and SNMP traps.