ManageEngine ServiceDesk Plus License

ServiceDesk Plus License

ManageEngine ServiceDesk Plus License

Overview

IT help desk software

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Built to supercharge your IT help desk

 

best practice itsm

Best practice ITSM
Workflows
powerful integrations

Powerful integrations
with IT managementapps
smart

Smart
Automation
extensive reporting

Extensive reporting
Capabilities
codeless

Codeless
Customizations
deploy on cloud or

Deploy on cloud or
on-premises

ITIL-based features designed for your IT help desk

Incident Management

Gain control of your help desk

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Problem Management

Go beyond firefighting

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

Change Management

Manage changes with precision

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

Service Catalog

Optimize service delivery

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

CMDB

Get the bigger picture

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT Project Management

Deliver IT projects on time

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Reports

Drive decisions with the right data

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

Integrations

Collaborate with other IT systems

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!

Asset Management

Streamline asset management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

Features

All essentials for your IT help desk

All essentials for your IT help desk

ITIL-ready

Ensure high availability of your services

Implement an ITIL-recommended service management process with ServiceDesk Plus’ ITIL-ready framework

Incident management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

Asset management

Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

Project management

Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.

Problem management

Analyze root causes, reduce repeat incidents, and boost your IT help desk’s productivity.

CMDB

Visually build relationships between CIs and analyze the business impact of any outages or change implementations.

Service catalog

Showcase your available services to end users, with custom SLAs and multi-stage approvals.

Change management

Streamline planning, approval, and implementation with automated workflows.

Enterprise service management

Extend proven ITSM best practices to HR, finance, and other service delivery areas.

IT release management New

Make your releases work in tandem with your change management process.

Self-service

Increase service desk adoption rates

Make your service desk easily accessible by being where your end users are.

Self-service portal

Facilitate easy request creation, and keep end users informed on ticket progress and approvals.

Live chat

Allow real-time collaboration and interaction between technicians and end users through the in-product live chat.

Knowledge base

Allow end users to solve repeat incidents with known solutions, helping deflect tickets from your service desk.

Customized domains

Make your self-service portal easily accessible to your end users by publishing it in a custom URL within your organization’s domain.

Native mobile apps

Take your service desk wherever you go with ServiceDesk Plus’ iOS, Android, and Windows apps.

Zoho Cliq

Leverage Zoho Cliq, a team communication tool from Zoho, as an effective support channel for your service desk.

Active Directory user self-service

Enable password resets, Active Directory account unlocks, and updates from an end-user service desk portal.

Help desk mobile apps

Get support any time and anywhere, right from your mobile devices.

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