ManageEngine ServiceDesk Plus License
Table of Contents
ManageEngine ServiceDesk Plus
IT help desk software
ManageEngine ServiceDesk Plus License is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Built to supercharge your IT help desk
Best practice ITSM
with IT managementapps
ITIL-based features designed for your IT help desk
Gain control of your help desk Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Go beyond firefighting Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
Manage changes with precision Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Optimize service delivery Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
Get the bigger picture Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
IT Project Management
Deliver IT projects on time Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Drive decisions with the right data Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Collaborate with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!
Streamline asset management Discover, track, and manageengine your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
All essentials for your IT help desk
Ensure high availability of your services
Implement an ITIL-recommended service management process with ServiceDesk Plus’ ITIL-ready framework
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Analyze root causes, reduce repeat incidents, and boost your IT help desk’s productivity.
Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
Showcase your available services to end users, with custom SLAs and multi-stage approvals.
Streamline planning, approval, and implementation with automated workflows.
Enterprise service management
Extend proven ITSM best practices to HR, finance, and other service delivery areas.
IT release management New
Make your releases work in tandem with your change management process.
Increase service desk adoption rates
Make your service desk easily accessible by being where your end users are.
Facilitate easy request creation, and keep end users informed on ticket progress and approvals.
Allow real-time collaboration and interaction between technicians and end users through the in-product live chat.
Allow end users to solve repeat incidents with known solutions, helping deflect tickets from your service desk.
Make your self-service portal easily accessible to your end users by publishing it in a custom URL within your organization’s domain.
Native mobile apps
Take your service desk wherever you go with ServiceDesk Plus’ iOS, Android, and Windows apps.
Leverage Zoho Cliq, a team communication tool from Zoho, as an effective support channel for your service desk.
Active Directory user self-service
Enable password resets, Active Directory account unlocks, and updates from an end-user service desk portal.
Help desk mobile apps
Get support any time and anywhere, right from your mobile devices.