SolarWinds VNQM

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VOIP Network Quality Manager

With SolarWinds VoIP and Network Quality Manager you can monitor and report both real-time and historical performance statistics for your IP SLA-capable network. SolarWinds VoIP and Network Quality Manager offers the following features to help you manage your entire network:

Quality of Service (QoS) Monitoring with Cisco IP SLA Operations

SolarWinds VoIP and Network Quality Manager uses Cisco IP SLA operations to measure network performance. Specifically, IP SLA operations provide immediate insight into network Quality of Service (QoS), including packet loss, latency, jitter, and mean opinion score (MOS) metrics. SolarWinds VoIP and Network Quality Manager collects IP SLA data and then presents it in the easy-to-use Web Console environment. With SolarWinds VoIP and Network Quality Manager and IP SLA operations, you know at a glance exactly how well your network is and has been performing. For more information about Cisco IP SLA operations, see www.cisco.com/go/ipsla.

VoIP Phone Troubleshooting

SolarWinds VoIP and Network Quality Manager uses Call Detail Records (CDR) and Call Management Records (CMR) data from your call managers to help you identify possible affected calls and patterns of affected calls. CDR/CMR data provides region information per call record in addition to the call source and destination, MOS, latency, packet loss, termination call code, and more. With SolarWinds VoIP and Network Quality Manager, you can drill in to problem areas to start identifying the underlying problems.

Custom Charts and Gauges

SolarWinds VoIP and Network Quality Manager provides easy-to-read charts and gauges that you can customize to suit your monitoring requirements. You can quickly determine the current status and performance of your network using custom gauges of key IP SLA metrics such as jitter, latency, packet loss, and MOS. With custom charts, you can easily track the historical performance of all the paths on your network.

Custom Alerts and Actions

SolarWinds VoIP and Network Quality Managerenables you to create custom alerts for your network in the same way you create alerts and actions in SolarWinds Network Performance Monitor. Specifically, you can configure IP SLA-related alerts with a variety of corresponding actions to notify you of events on your network. For more information, see Creating and Managing Alerts.

Custom Reporting

With Orion Report Writer, SolarWinds VoIP and Network Quality Manager provides real-time and historical statistics reporting for the IP SLA-specific network statistics. When you install VNQM, several predefined reports become available within Report Writer. By using custom properties, you can also generate custom reports to specifically communicate the historical condition of your network. For more information about data reporting, see VNQM reports.

Gateway Monitoring

SolarWinds VoIP and Network Quality Manager provides comprehensive resources that enable you to monitor your VoIP gateways, giving you an overview of individual PRI trunks of your gateways.

Call Manager Monitoring

Call manager devices are scalable call processing solutions for managing IP-based telecommunications networks. These devices provide VoIP networks with the features and functions of more traditional telephony. SolarWinds VoIP and Network Quality Manager uses the SNMP and ICMP monitoring technology and the AXL API of Cisco to interact with call managers and to persistently track call manager performance. With the addition of SolarWinds VoIP and Network Quality Manager, you immediately know the status of your VoIP network and all of its components at any time.

 

Why Install SolarWinds VoIP and Network Quality Manager

Internet Protocol Service Level Agreement (IP SLA) technology offers a cost-effective and efficient response to the needs of enterprises of all sizes. As a network manager, you face more than the simple question of whether your network is up or down. You need to know specific quality of service measurements for your network. VoIP and Network Quality Manager gives you the tools to quickly test the fitness of your current network, and then determine and track quality of service on your network over time. SolarWinds VoIP and Network Quality Manager collects IP SLA-specific data and provides presentation tools that enable IP SLA network monitoring and real-time status reporting. VoIP and Network Quality Manager can also be used in integration with SolarWinds Network Performance Monitor, leveraging the NPM monitoring options to provide a better overview of your network.

What SolarWinds VoIP and Network Quality Manager Does

With VoIP and Network Quality Manager you can monitor and report both real time and historical performance statistics for your IP SLA-capable network.VoIP and Network Quality Manager offers the following features to help you manage your entire network.

Quality of Service (QoS) Monitoring with Cisco IP SLA Operations

VoIP and Network Quality Manager uses Cisco IP SLA operations to measure network performance. Specifically, IP SLA operations provide immediate insight into network Quality of Service (QoS), including packet loss, latency, jitter, and mean opinion score (MOS) metrics. VoIP and Network Quality Manager collects IP SLA data and then presents it in the easy-to-use Web Console environment. With VoIP and Network Quality Manager and IP SLA operations, you know at a glance exactly how well your network is and has been performing. For more information about Cisco IP SLA operations, see www.cisco.com/go/ipsla.

VoIP Phone Troubleshooting

VoIP and Network Quality Manager uses Call Detail Records (CDR) and Call Management Records (CMR) data from your call managers to help you identify possible affected calls and patterns of affected calls. CDR/CMR data provides region information per call record in addition to the call source and destination, MOS, latency, packet loss, termination call code, and more. With VoIP and Network Quality Manager, you can drill in to problem areas to start identifying the underlying problems.

Custom Charts and Gauges

VoIP and Network Quality Manager provides easy-to-read charts and gauges that you can customize to suit your monitoring requirements. You can quickly determine the current status and performance of your network using custom VoIP and Network Quality Manager gauges of key IP SLA metrics such as jitter, latency, packet loss, and MOS. With custom VoIP and Network Quality Manager charts, you can easily track the historical performance of all the paths on your network.

Custom Alerts and Actions

VoIP and Network Quality Manager enables you to create custom alerts for your network in the same way you create advanced alerts and actions in Network Performance Monitor. Specifically, VoIP and Network Quality Manager enables you to configure IP SLA-related alerts with a variety of corresponding actions to notify you of events on your network. These IP SLA alerts are filtered from existing alerts and presented separately within VoIP and Network Quality Manager. For more information about using Advanced Alerts in VoIP and Network Quality Manager.

Custom Reporting

With Orion Report Writer, VoIP and Network Quality Manager provides real-time and historical statistics reporting for the IP SLA-specific network statistics. When you install VoIP and Network Quality Manager, several predefined reports become available within Report Writer. By using custom properties, you can also generate custom reports to specifically communicate the historical condition of your network. For more information about data reporting in VoIP and Network Quality Manager.

Gateway Monitoring

VoIP and Network Quality Manager provides comprehensive resources that enable you to monitor your VoIP gateways, giving you an overview of individual PRI trunks of your gateways.

Call Manager Monitoring

Call manager devices are scalable call processing solutions for managing IP-based telecommunications networks. These devices provide VoIP networks with the features and functions of more traditional telephony. VoIP and Network Quality Manager uses the SNMP and ICMP monitoring technology and the AXL API of Cisco to interact with call managers and to persistently track call manager performance. With the addition of VoIP and Network Quality Manager, you immediately know the status of your VoIP network and all of its components at any time.

How SolarWinds VoIP and Network Quality Manager Works

SolarWinds VoIP and Network Quality Manager builds upon the proven technology of the SolarWinds Orion platform to give you monitoring, alerting, and reporting abilities for your network.After installation and initial configuration, VoIP and Network Quality Manager deploys Cisco IP SLA operations to generate various types of network traffic including DNS requests, DHCP IP allocation, FTP and HTTP requests, TCP connect, ICMP and UDP Echo, and simulated VoIP traffic between devices on your network using the jitter codec you specify. Cisco IP SLAs provide realtime and historical performance statistics that VoIP and Network Quality Manager presents in the readily customizable Web Console. VoIP and Network Quality Manager downloads CDR/CMR data from your Cisco call manager and uses your AXL credentials to pull region information to provide detailed call record information about every call in your network. You can also monitor Avaya Communication and Media Server devices with VoIP and Network Quality Manager. VNQM intercepts the CDR packets sent by the TCP protocol, as well as the RTCP data sent through UDP, and based on these data, it provides information about the call details and the call quality. IP SLA operations VoIP and Network Quality Manager only work with Cisco IOS devices that support the RTT MIB.

 

SolarWinds VoIP and Network Quality Manager comes with presets that allow you to monitor Cisco CallManager and CallManager Express, and Avaya Call Manager devices. You can also define custom Management Information Base (MIB) pollers to monitor call managers from other manufacturers. Call managers by other manufacturers are monitored like other nodes and cannot be added as call managers. For more information, consult the following table.

topicreference
Custom MIB PollersSee Monitoring MIBs with Universal Device Pollers.
Cisco CallManager Supported DevicesSearch for “CallManager” at www.cisco.com.
Adding Cisco CallManager DevicesSee Managing Call Managers.
Adding Avaya Call Manager DevicesSee Adding Avaya Call Manager devices to VoIP and Network Quality Manager.
Monitoring CallManager Devices from Other ManufacturersSee Adding Call Manager devices from other manufacturers.