Refund Policy

Introduction

This Refund and Cancellation Policy establishes the terms and procedures governing cancellation and refund requests for software licenses, subscriptions, renewals, and related digital products purchased from Golicense through https://golicense.net/. All cancellation and refund requests are evaluated on a case-by-case basis, taking into consideration the terms of the confirmed purchase, the applicable licensing conditions, the status of the order, and any relevant contractual or legal requirements. Requests may be submitted before or after license issuance, delivery, or activation. Each request is subject to individual review, and any voluntary cancellation or refund arrangements will be determined through direct communication and agreement between Golicense and the customer. This Policy applies to both individual and business customers, without limiting any mandatory rights or remedies provided by applicable law.

Order Cancellation

Customers may request the cancellation of an order at any stage by contacting Golicense through our designated support channel. Each cancellation request is reviewed individually through direct communication and mutual agreement between Golicense and the customer. The outcome depends on the specific circumstances of the order, its processing status, the applicable licensing conditions, and any arrangements reached between the parties. Cancellation may also be considered after a license has been issued, delivered, registered, assigned, or activated, subject to the circumstances of the request and the terms agreed upon. Submitting a cancellation request does not automatically terminate an order. The Golicense support team will review the request and communicate the available options. Nothing in this section restricts any mandatory cancellation or withdrawal rights provided by applicable law.

License Activation and Cancellation Options

We recognise that customers may need to request a cancellation or refund even after a software license has been issued, delivered, registered, assigned, or activated. Such requests may be considered on a case-by-case basis, taking into account the relevant licensing conditions, the circumstances of the purchase, and the options available to both parties. Where appropriate, we will work with the customer to explore a mutually acceptable resolution, which may include order cancellation, a full or partial refund, or another agreed arrangement. The issuance, delivery, or activation of a license does not automatically prevent a cancellation or refund request from being considered. However, approval is subject to individual review and agreement, except where a cancellation or refund is required by applicable law. All mandatory consumer rights and statutory remedies remain unaffected.

Refund Eligibility

Refund requests are assessed individually, taking into account the confirmed order, product specifications, licensing conditions, delivery or activation status, and the circumstances presented by the customer. Customers may request a refund before or after a license has been issued, delivered, or activated. Golicense will review the request and, where appropriate, discuss the available options with the customer to determine a mutually acceptable resolution. Factors such as changes in customer requirements, product selection, compatibility, or other purchase-related circumstances may be considered during the review process. These factors do not automatically determine whether a refund will be approved or declined. Customers are encouraged to verify product specifications, license quantities, compatibility requirements, subscription periods, and activation conditions before confirming a purchase. Where a refund is required by applicable law, the Golicense team will honour the customer’s statutory rights regardless of the outcome of any voluntary refund review.

Incorrect, Defective, or Undelivered Licenses

If a purchased license is incorrect, invalid, inaccessible, or does not operate in accordance with the confirmed order, customers should promptly contact the Golicense team for assistance. Our support team will review the reported issue and may request relevant purchase details, activation information, or other documentation reasonably necessary to investigate the matter. Depending on the circumstances and applicable legal requirements, an appropriate remedy may include correcting the license information, providing a replacement, restoring access, reducing the purchase price, or issuing a refund. If a license is not delivered within the agreed timeframe, customers may request an update and exercise any applicable contractual or statutory remedies. We will address product-related issues in accordance with our contractual obligations and applicable consumer protection laws. Mandatory statutory remedies will not be made dependent on manufacturer approval.

Consumer Withdrawal Rights

Golicense recognises that individual customers may wish to reconsider their purchases due to changing circumstances or requirements. We are committed to reviewing cancellation and refund requests fairly and individually, taking into account the circumstances of each purchase and any applicable consumer protection laws. Customers may contact our support team to discuss their options, including requests submitted after a license has been delivered or activated. Where appropriate, our team will work with the customer to reach a mutually acceptable resolution. All applicable statutory withdrawal, cancellation, and refund rights remain fully protected and will be respected in accordance with relevant legal requirements.

Cancellation and Refund Requests

Customers wishing to request an order cancellation, refund, or review of a licensing issue should contact our support team at: [email protected]. To help us process the request efficiently, customers should provide their order or invoice reference, product name, purchase date, and a brief explanation of the request. Where applicable, relevant activation error messages or supporting documentation may be requested to assist with troubleshooting. The Golicense support team will assess the request and communicate the available resolution, including any additional steps required. Customers exercising a statutory withdrawal right may submit an unequivocal withdrawal statement by email without obtaining prior approval where the law grants that right.

Refund Processing and Payment Methods

Approved or legally required refunds will be processed in accordance with the applicable purchase conditions and legal requirements. For voluntary cancellations, we will communicate the approved refund amount, payment method, and expected processing timeframe. Refunds arising from statutory consumer withdrawal rights or other mandatory remedies will be completed within the deadlines established by applicable law. Where required, refunds will be issued through the original payment method unless the customer expressly agrees to an alternative arrangement permitted by law. For cryptocurrency transactions, the refund amount, currency, blockchain network, and receiving wallet will be confirmed before processing, subject to applicable legal obligations. Any applicable transaction fees or deductions will be disclosed where permitted and will not reduce amounts protected by mandatory consumer law.

Contact Information and Policy Updates

The Golicense team may revise this Policy to reflect changes in our licensing services, payment arrangements, operational procedures, or applicable legal requirements. Any updates will be published on our website with a revised effective date. Changes will not automatically modify the rights or obligations associated with previously confirmed purchases. For all questions, cancellation requests, refund inquiries, or licensing concerns, please contact:

Website: https://golicense.net/

Support Email: [email protected]